Shipping & Delivery

We offer three methods for shipping: Standard, Expedited, and Rush Shipping. These methods include production and shipping time. Please review the following information to determine which method is needed. If you have any questions please call or email us. 

Standard Shipping: is 7 business days and allows time for your order to be produced and shipped in the most cost efficient manner.

Expedited Shipping: is 5 business days and pushes your order to the front of the line for production. 

Rush Shipping: is 3 business days. This method places your order in production immediately and air shipping is used to your order to as quickly as possible. If your is placed BEFORE 9:00 AM CST, your Rush Order can be shipped that day. If placed AFTER 9:00 AM CST, your Rush Order will not ship until the next business day.

Delivery: If your order is for multiple quantities (250/500/1000) you may receive cards in two or more shipments. As each quantity is ready, they will be shipped individually.

Privacy & Security

Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This site uses a GeoTrust QuickSSL Premium Digital Certificate. Sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means communications between your browser and www.thermo-craft.com servers are private and secure. Please click on the GeoTrust Site Seal which demonstrates our commitment to your security.

Returns & Replacements

If you are not satisfied with your order let us know and we will try to address any concerns you may have. You have 5 business days from receipt of your order to request a refund. If your order required a proof to be emailed, and you approved the copy, style, layout, and artwork, you are responsible for any mistakes or typos. If we produced your order and a mistake is made by us, we will reprint and ship your order at no charge.

Ordering

You can place orders by using this website, calling customer service or by email or fax..

Payment, Pricing & Promotions

All orders require payment with submission. Pricing is available by viewing the product details. From time to time we offer promotional codes with discounts or other incentives. These promotional codes may be limited to a specific category, product, quantity, or time frame. Visit our website often to review promotional offers. We do offer terms to high volume accounts. Please speak with customer service for more details.

Viewing Orders

All your order details are available to customers who have created an account. To view order details, login, go to My Account and review your dashboard. If you placed an order using Guest Checkout, refer to your email receipt for order details.

Updating Account Information

Login to your account and navigate to Account Details to change your email address or password. To change billing or shipping information, navigate to your Address Book.